Technical Support Engineer, Christchurch

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF, and Macpac. It is one of Australia's and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience that inspires and enhances our customers’ leisure time drive our culture of innovation and opportunity.About the Role Step into the role of a Technical Support Engineer, where you'll be the essential front line and face of our Digital&Technology team! Reporting to the Service Operations Manager, this role demands a broad range of technical expertise on SRG platforms and applications. You'll be the go-to person for all SRG Team Members, providing end-to-end technical support and being their primary point of contact. Imagine delivering prompt, courteous, and friendly technical support through various channels—over the phone, at a kiosk, via self-service, face-to-face, or other methods. Your mission? To ensure seamless operations and satisfied team members!Based at the vibrant Christchurch Macpac Basecamp Support Office, you'll be at the heart of the action. You'll support team members on-site, within the Distribution Center (DC), and across our brands in Australia and New Zealand. If you're passionate about technology and love helping people, this is the perfect opportunity to shine and make a real impact.Key Responsibilities Technical support Major incident response Application support Configuration management Asset management Systems installation/decommission Please note that this role requires some on-call availability. The successful candidate must be willing to respond to urgent issues outside regular hours during scheduled on-call periods.About You We're looking for an individual with demonstrated experience as a Technical Support Engineer to bring their expertise and passion to our innovative team. In addition, you will have: Experience with Microsoft Exchange / O365 Hybrid environment, onboarding/off-boarding, troubleshooting, and problem isolation within the environment.Experience with ITIL framework and major incident management. The ability to work under pressure with conflicting priorities at times. Customer-driven, proactive, and able to work with minimal supervision, contributing ideas and suggestions for improvement. Experience with Microsoft Server 2003-2016 and Azure AD, including core services: AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, and Storage.Why Join Us? You’ll join an organization driven by innovation, creating excellent experiences for our customers and teams, and work alongside a diverse team representing the communities we serve. Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality.We are committed to your professional development and support ongoing learning and progression opportunities. You will have access to generous discounts across all Super Retail Group brands and our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel, and Accommodation.Our Culture of Inclusion Super Retail Group is proud to be an equal opportunity employer. We support, promote, and celebrate diversity, recognizing the benefits a culture of inclusion brings to our workplace and customer experience. How to Apply If interested, please apply by following the links and sending your resume.#J-18808-Ljbffr