National Operations Manager, Christchurch

National Operations Manager | Christchurch NZ's leading retail&entertainment group. Big team, bold brands - drive impact&shape your next career chapter. Auckland based role. We’re working exclusively on a rare and high-impact opportunity to lead nationwide operations for one of New Zealand’s most recognisable and dynamic retail-entertainment groups. With a portfolio of nearly 20 sites across the country, and more on the way, this role is all about shaping a consistently brilliant customer experience, driving commercial results, and elevating team performance across a well-loved, fast-paced, and growing multi-brand business.Relocation to Auckland is required if you are successful in this role! About the Role: Reporting to the NZ General Manager, this is a hands-on leadership role with full accountability for operational performance across three well-known retail/entertainment brands. You’ll lead a workforce of 500+ team members nationwide, working closely with the Support Office and senior stakeholders across marketing, finance, and people, while also collaborating with international group leadership.A key part of the role is coaching and developing a team of Multi-Site Managers who oversee regional venue portfolios. You’ll lead through others, drive strategic initiatives, and support future growth, all while building on a strong existing foundation. The network is engaged, brand standards are clear, and several new sites are set to open in 2025.What We’re Looking For: This role best suits a commercially astute, people-first leader with deep experience in fast-paced, multi-site environments across retail, hospitality and/or entertainment. What you'll bring: A sharp commercial lens and strong P&L capability A track record of operational excellence at scale Hands-on leadership style with a focus on values, culture, and capability uplift High EQ and the ability to build trust quickly with stakeholders at all levels A growth mindset and the ability to juggle pace with precision A sharp commercial lens and strong P&L capability A track record of operational excellence at scale Hands-on leadership style with a focus on values, culture, and capability uplift High EQ and the ability to build trust quickly with stakeholders at all levels A growth mindset and the ability to juggle pace with precision The National Operations Manager will be responsible for leading a network of three Multi-Site Managers, ensuring the delivery of exceptional operational standards, customer experiences, and team development across the business.Why This Role: The business is in an exciting phase of evolution, investing in its people, growing its footprint, and embedding leadership practices that are modern, values-led, and commercially aligned. You’ll be joining at a pivotal moment, with real runway to make your mark. Opportunities like this don’t come around often, especially with a brand of this scale and energy. If you’re ready for the challenge, we’d love to hear from you. For any confidential questions, feel free to email Stu- nationwide operations across nearly 20 high-performing venues and growing Strategic and hands-on role influencing brand direction and team capability Join a dynamic, well-loved business at a pivotal time of national expansion Don’t miss a beat, sign up to have the latest retail jobs delivered to you. What’s more, you can customise your job alert preferences to be matched up with the latest relevant jobs.Other Jobs that may interest you NZ Wholesale Manager Auckland / Other Are you ready to take the lead in driving growth and elevating a globally recognised brand known for its exceptional craftsmanship and rich heritage? Manage a remote store in Outback Australia. Generous salary, housing, vehicle, and perks. Join for a unique and rewarding experience! Apply today.#J-18808-Ljbffr