Metro Customer Care Trainer, Christchurch

Job Category: Environmental Services, Logistics, Supply&Transport Develop&implement effective engaging training programmes Deliver practical training sessions Be part of a progressive, values-driven team As a regional council, we are responsible for managing natural resources including air, soil, water, and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment and ensure a sustainable and prosperous future for our region.The region’s evolving environmental and political context requires us to be agile and adaptive, responding to regulatory and environmental changes. Our mahi (work) is organized around three core services: Environmental Regulation and Protection Community Preparedness and Response to Hazards Public TransportThe Metro Customer Care Trainer plays a critical role, working collaboratively to identify training needs and provide programmes that ensure our team has the skills and knowledge to deliver excellent customer service. Design and deliver customer care training Assess service quality and plan training based on evaluationsIdentify opportunities for improvement through training and coaching Ensure training follows best practice adult education principles Develop training materials and learning resources For more information on this role, please refer to the job description at the bottom of the advert. You’ll be an experienced adult educator within a customer service environment. A strong communicator who connects easily with customers, team members, and the wider organization. Your ability to prioritize a varied workload and adopt a solution-focused approach will ensure your success in this role.More about you: NZQA Unit Standard level 5 NZ Certificate in Adult and Tertiary Teaching or similar At least 6 years in a customer service environment with a minimum of 2 years in a role involving developing others and/or supervisory experience Strong teaching abilities and mentoring skills are essential.Our mahi is underpinned by our values: We embrace a diverse workforce, which enables us to better serve our community and environment. We value everyone’s contribution, diverse thinking, and skills. We are committed to becoming a treaty partner of excellence, incorporating te ao Māori into our work. We offer opportunities to develop capability in this area and encourage the use of kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart&mind, wherever you are on your personal te ao Māori journey. For a confidential chat about this role, please contact Susan Fairbrother on 027 258 8491. Applications close on 28th May 2025. Applications will be reviewed as received, and interviews may occur before the closing date. We reserve the right to close the advertisement early.Short-listed candidates will undergo interviews, reference checks, and criminal background checks. Additional checks may be required relevant to the role. We are dedicated to creating a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every qualification, we encourage you to apply.#J-18808-Ljbffr