Guest Service Agent, Dunedin

Job Description - Guest Service Agent (HOT0BLAE) Job Description Job Number: HOT0BLAE Work Locations Kawarau Village 79 Peninsula Rd Queenstown 9300 Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25-meter heated indoor pool, fitness center, eforea spa, and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at multiple dining options, including Pinot Pit by Wakatipu Grill, which offers a wide range of local wines.Our unique location in Queenstown allows our guests to choose between two Hilton hotels: Hilton Queenstown Resort&Spa and DoubleTree by Hilton Queenstown . Our Team Members have the opportunity to work across both properties. Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton boasts a portfolio of 18 world-class brands, over 6,000 properties in 119 countries and territories, and an award-winning customer loyalty program, Hilton Honors. Our exceptional Team Members are at the heart of our success!What will I be doing? As a Guest Services Agent, you will ensure that brand service standards are met to the highest quality, providing our guests with an experience that meets their expectations of Hilton. Reporting to the Front Office Manager, you will work as part of a large team on a rotating roster in a fast-paced environment.Your responsibilities will include: Providing a warm and welcoming check-in/out experience for every guest Managing guest queries and feedback professionally and genuinely Informing guests about activities in Queenstown and the surrounding region Upselling products and services to maximize sales revenueBringing the Light&Warmth of Hospitality to the Front Office with your personality What are we looking for? To succeed in this role, you should possess the following: Minimum of 6 months experience in a front office or concierge department Experience in a 5-star environment A passion for enhancing guest experiencesWell-presented, organized, and calm demeanor Dedication to hospitality, leadership, and teamwork Fluent English; additional languages are an advantage Thrive at Hilton Thrive at Hilton is our Team Member Value Proposition, supporting well-being and performance with industry-leading benefits, recognition, and support. It helps our Team Members achieve their personal and professional goals through initiatives such as:Workplace flexibility (work-life balance) Leadership development programs Worldwide career opportunities Access to Hilton University and over 5,000 online learning programs Free events and activities Discounted gym memberships Free staff meals and daily uniform dry cleaning Global discounts on accommodation and F&B rates Diversity and inclusion initiatives Support for local volunteer activities Fast track to Hilton Honors Silver status Joining Hilton means being part of a global community characterized by close connections among Team Members. Wherever you are in the world, you share a sense of community that makes #TeamHilton a great place to grow your career. For more insights, search @hiltoncareers on Facebook, LinkedIn, and Instagram.Job Job : Guest Services, Operations, and Front Office #J-18808-Ljbffr