Senior Manager, Service Planning, Hamilton

About Us Genesis Energy, one of New Zealand's largest energy generators and retailers, is on a mission to power a sustainable and thriving Aotearoa. We have a unique role to play in New Zealand's transition to an electric lifestyle and achieving New Zealand's Net Zero 2050 goals. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company, and for Aotearoa.About The Role In this newly created leadership role, you will drive the successful design, transition, and ongoing performance of critical services across their entire lifecycle. Collaborating closely with Architecture, Delivery, and Operational teams, you'll ensure services are well-designed, efficiently delivered, and fully supported. By leveraging data and performance insights, you'll provide the business with a clear view of service effectiveness, enabling smarter decisions. Your leadership will be instrumental in ensuring smooth service transitions, aligning technical delivery with strategic outcomes.Key Responsibilities Collaborate with stakeholders to integrate new initiatives into operations and develop comprehensive onboarding plans. Coordinate with internal teams and outsourced partners for seamless transitions, ensuring compliance with security, audit, and regulatory requirements. Monitor KPIs to track onboarding success and partner performance, while championing best practices in resource allocation, risk mitigation, and operational readiness.About You We're seeking a seasoned ICT professional with a strong background in technology operations, service planning, and transition management. With 7+ years of experience, you should have a proven track record of delivering complex system go-lives and leading cross-functional teams. Strategic and commercially sharp, you know how to maximize spend and drive value. With a deep grasp of business operations, you bring a results-focused mindset.You Bring Expertise in tech operations, service planning, and transition management. Experience with large-scale integrations and system rollouts. Strength in streamlining processes and using data to drive performance. Strong stakeholder engagement and relationship-building. Commercially focused with a sharp eye on value and outcomes.Preferably a relevant degree and/or certifications, experience with cloud, digital transformation, and ITSM. A background in the energy sector and ISO 27001 familiarity would be advantageous. About Our Benefits At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:Health insurance, trauma and life insurance for you, and best doctors online service for you and your family. Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider. Matching up to 4% on contributions to your KiwiSaver or if you are unable to take advantage of KiwiSaver, we'll contribute 3% with our GenSaver allowance.A flexible working policy to support you to balance personal and professional needs. Career development opportunities and a supportive learning culture. We value diversity and inclusion, and we believe that equity, gender, and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities, and our environment.If you want to help shape the future of New Zealand's energy sector, apply today and join us at Genesis! #J-18808-Ljbffr