Customer Service Representative, Hamilton

Our Hamilton Contact Centre is GROWING! If you want to be part of our growth by joining a highly engaged team focused environment, you are someone who genuinely cares about providing great customer service and you love to learn and develop, look no further! Please apply with your cover letter and CV.Here’s what you need to know about joining our Contact Centre: You must be available for a 3rd July 2025 start The roles are permanent full-time with a starting salary of $59,351 + KiwiSaver We offer hybrid working in office and from home (where suitable and criteria are met) We provide excellent training and development with opportunities to progress to Senior CSR with increased remunerationYou will get 5 weeks annual leave plus great benefits Our location is in Hamilton East, close to eateries including MADE Market Te Whiwhinga mahi | The opportunity At NZ Transport Agency Waka Kotahi, our people are our foundation. Join a unique organisation connecting Aotearoa in many ways!As a Customer Service Representative, you will deliver outstanding service via inbound phone and email support, providing timely and accurate advice to positively impact customer experience. We are committed to your ongoing coaching and development to help you confidently meet customer needs.Based in Hamilton East, near local eateries and on-street parking. For more details, view the position description here. Hours We are recruiting for Monday to Friday, 7:55 am– 6 pm, and Saturday/Sunday, 8:30 am – 5 pm. Full-time, 40 hours/week, with rotating weekly shifts. Roster published every 3 weeks.Availability to work weekends when required, once fully trained as a Senior CSR. Training Full-time availability from 8 am– 4:30 pm for onboarding and training starting 3rd July 2025. Ko koe tēnei | About you We welcome diverse backgrounds and experience. Key qualities include: Passion for excellent customer serviceStrong communication skills Adaptability Energetic attitude Problem-solving and efficiency Experience in a Contact Centre Attention to detail and ability to retain complex info Willingness to learn and high computer literacy A criminal or traffic conviction within the last 7 years may affect eligibility, considering road safety expectations.You will demonstrate knowledge or willingness to learn about Te Ao Māori, tikanga, Te Reo Māori, and te Tiriti o Waitangi (the Treaty of Waitangi). Ko wai mātou | About us Waka Kotahi values its people and strives to be a great place to work, shaping the future of transport in Aotearoa with new technologies and evolving customer expectations.Our Customer and Services Group aims to make interactions with Waka Kotahi simple, effective, and user-friendly. We offer benefits including the new Waka Kotahi Life, Income Protection, and Critical Illness Insurance schemes for permanent staff. You must have the legal right to work in New Zealand to apply.Rā Katinga | Applications close: 18 May 2025 For more info, email: Applicants must have the right to live and work in NZ. Waka Kotahi is an EO employer committed to diversity and inclusion. Let us know if you need support or accommodations during recruitment. Note: Wemay start shortlisting early and withdraw the ad at any time.#J-18808-Ljbffr