Service Desk Engineer, Napier City

Job Description for IT Support Role at Spark Business Hawkes Bay At Spark Business Hawkes Bay, we are passionate about delivering great outcomes for our customers. We offer a unique approach to IT and Telecommunications that puts our customers at the heart of everything we do. Our goal is to enable SME businesses within our region to grow and become more productive and sustainable through technology.This is an exciting new role based out of our Hawkes Bay Business Hub, focused on the SME market, and forming part of our wider IT team across Central North Island. The role will be a mix of Service Desk and Onsite Support/Implementation with a focus on providing IT support services. We are interested in hearing from Level 1 or 2 IT support professionals who ideally have experience working on an IT Service Desk or supporting customers onsite.The role will involve the following responsibilities: Taking user phone calls for the initial request/issue Ticket logging and monitoring Resolving or triaging tickets Following up with end-users Managing the ticket queue as part of the wider team On-boarding new customers to our IT service offeringsSetting up new devices/equipment You will need to have the following skills and experience: Experience working on an IT Service Desk Strong customer service skills Problem-solving passion Conflict resolution and negotiation skills Ability to work effectively as part of a team Knowledge or certification in Microsoft 365, Networking&WiFi, Backup and Recovery Solutions, Hardware troubleshooting and installation, Mobile/Broadband/Cloud PBX (preferred) If you are interested in working for a company with an awesome culture that aims to deliver outstanding experiences for our customers, then this role is for you! Application Questions When applying, you will be asked:Which statement best describes your right to work in New Zealand? How many years of experience do you have as a Service Desk Engineer? Do you have customer service experience? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptops? What is your expected annual base salary?Do you have a current New Zealand driver's license? Research careers and find all the information and tips you need on career advice. #J-18808-Ljbffr