2nd Line Support Engineer, Lincoln

Social network you want to login/join with: 2nd Line Support Engineer, Lincoln District col-narrow-left Client: Location: Lincoln District, United Kingdom Job Category: - EU work permit required: Yes col-narrow-right Job Reference: 88ff391559ba Job Views: 5 Posted: 26.04.2025 Expiry Date: 10.06.2025col-wide Job Description: 2 nd Line Service Desk Engineer– Lincolnshire Contract Personnel are looking for an experienced 2 nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptlyClient relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activitiesContinuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of improving client experience Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation ticketsYou will have: Have a full UK licence and own vehicle Up to date Microsoft certifications Windows Desktop support, Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance VMware vSphere and Horizon Network support on routers, switches, firewalls and other networked devicesSoftware support for end-user applications PowerShell Schedule: Monday to Friday - 8:30am– 17:00pm, hybrid work available About Contract Personnel: Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of thecurrent trends and key pieces of advice from the world of recruitmentPlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.Created on 26/04/2025 by TN United Kingdom #J-18808-Ljbffr