Network Operations Specialist (Previous Relevant Experince …, Oxford

Network Operations Specialist (Previous Relevant Experience is Required), Oxford District Client: Telent Location: Oxford District, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 6 Posted: 12.05.2025 Expiry Date: 26.06.2025 Job Description: Join our Engineering Team at Telent to innovate and drive common solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to build and maintain the nation's critical infrastructure connectivity and security 24/7.The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota. What you’ll do: Handle incoming calls and emails, responding according to KPIs.Create incident tickets based on customer reports. Action Service Requests. Allocate/despatch tickets to support and engineering teams, and other providers. Manage incident tickets with regular updates. Organise traffic management, coordinating with providers, control teams, and field resources.Communicate with customers about network incidents. Coordinate with utility companies regarding power issues affecting the network. Who you are: Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment. Key Requirements: Experience with 1st Line diagnostics and incident resolution.Strong communication skills for liaising at all levels. Proficiency with Microsoft Office. What we offer: A diverse career across sectors, roles, technologies, and clients, with opportunities for skill development and impact. We support an inclusive culture that values diversity and encourages authenticity and growth.The additional benefits include: 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays. Company pension scheme. Family-friendly policies. Occupational health support and wellbeing portal. Discounts on cinema, dining, and shopping through Telent Rewards.Learn more about Telent: Watch our Telent Video ! We are committed to diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their potential. Our teams reflect the diverse communities we serve. Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. For more info, visit our Blog .Do not include bank or payment details in your application. All applications should be submitted via the 'Apply now' button. Created on 12/05/2025 by JR, United Kingdom #J-18808-Ljbffr