Customer Service Representative - Noel Leeming, Rotorua …

Company Description Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs. Job Description What Will You Be Doing?We’re looking for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities include: Assisting customers at the counter with questions about payments, such as hire purchases and credit applications. Helping with service repairs and sales inquiries.Proactively addressing and resolving customer concerns. Supporting administrative tasks. You’ll be an important part of our team, working to resolve customer issues and ensure we meet their expectations. Who Are We Looking For? This role is ideal for individuals with strong interpersonal skills who can remain calm under pressure, as you may need to find the right words to resolve customer issues.This position involves making calls to customers and handling various administrative tasks. A friendly phone manner, along with strong written and verbal communication skills, is essential. The ability to quickly learn computer systems and a genuine interest in technology are also important. Above all, you will be a passionate team player who takes pride in delivering a memorable customer experience.Hours of Work: Monday: 8.5 hours Tuesday: 8.5 hours Saturday: 8 hours Sunday: 8 hours Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing role Excellent communication skills A positive, can-do attitude The ability to undertake heavy lifting, climb ladders, and be on your feet for long periodsA passion for helping others and your team Experience using a point of sale system is beneficial An interest in tech Additional Information What can Noel Leeming offer you? Team Card: Discount card for all Warehouse Group brands Here for Good Leave: One paid day per year to volunteer in your communityBirthday Leave: A paid day off to celebrate your birthday each year Counseling: Access to free confidential counseling through Benestar Career Progression: An excellent stepping stone into other internal opportunities Plus loads more! #J-18808-Ljbffr