Customer Support Adviser, Wellington

We have a number of exciting opportunities for customer service professionals to join our Wellington-based team with a start date of 16th June 2025 . You'll play a key role in supporting our Members by responding to their queries via phone and email, while being supported by an amazing team every step of the way. If you are a great communicator, enjoy problem solving, and thrive in a team-oriented setting.Please note: As we have roles immediately available, we will interview some candidates before our planned start date. Please include your availability in your cover letter. The initial training period of 2 weeks will be full-time, from 8.30am to 4.30pm. After this, there are a variety of hybrid shifts available Monday to Friday, from 8:00am to 5:30pm.What a Day Might Look Like Providing exceptional service for all our MAS Members, handling a mix of inbound phone calls and emails in a fast-paced environment. Navigating various underwriting scenarios for general insurance products. Identifying opportunities to cross-sell other insurance products to ensure our Members have the best cover available to them.Maintaining a high level of accuracy when gathering and processing information. What You'll Bring Experience in a phone-based customer service role, where you have navigated multiple systems. We are open to candidates without this experience if they have the right attitude and willingness to learn.Knowledge and understanding of what makes a great customer experience. A high standard of written communication and interpersonal skills. A self-starter with the ability to work independently and effectively under pressure. Great time management, organisational skills, and resilience are also important for success in this role.What We Can Offer Health and life insurance. Contribution of 6% to our MAS KiwiSaver Scheme. Additional leave, including a volunteer day and 2 MAS days for you. Wellbeing benefits such as vaccinations and health insurance discounts. Learning and development opportunities, whether on the job, through formal training, or other avenues.About us MAS is a New Zealand-owned mutual insurance and investment company offering a range of solutions to help grow our Members' wealth and protect what matters to them. Founded by doctors, we are community-driven. We established the MAS Foundation, a philanthropic organization funding community-led projects to improve health and wellbeing equity in Aotearoa New Zealand.#J-18808-Ljbffr