Customer Service Agent (Part Time), Wellington

As part of our Inbound Team, you’ll be in a customer service frontline role, representing The Co-operative as a first point of contact with customers, managing their day-to-day banking via non-face-to-face channels. You will provide an excellent customer experience by quickly and efficiently assessing customer needs, providing relevant information, and referring to more experienced staff or the customer advice team if required.Role Impact and Goals You will play a significant role in achieving our customer service and business goals, ultimately delivering award-winning customer service and supporting customers to Bank Better. About Our Team We’re a small, driven team committed to helping New Zealanders bank better. If you’re passionate about making a real impact, this is your opportunity to experience better at The Co-operative Bank in every way.Work Flexibility and Hours Once able to work independently, we provide tools for flexible working from home. This part-time role involves 22 hours per week, with the schedule below: Monday - 8:00 am to 2:30 pm Tuesday - 8:00 am to 12:30 pm Wednesday - 8:00 am to 12:30 pm Thursday - 8:00 am to 12:30 pmFriday - 8:00 am to 2:30 pm There is also an option to pick up additional hours when available. Candidate Experience You’ll bring the following experience: Ability to work under pressure and within time constraints. Why Work With Us? As a proudly customer-owned bank, you will help Kiwis achieve their financial goals and experience the benefits of working with us, including:Career Growth: Expand your skills, take on new challenges, and explore various areas across the Bank. Purpose: Your impact is bigger in a smaller bank—you’ll see how your work makes a difference every day. Support: We offer generous benefits, including Wellbeing Leave, Parental Leave, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share, and Workride.Belonging: Feel part of the team from day one, with our focus on diversity, inclusion, and our Pride Pledge, making banking better for New Zealanders—together. About Us We’re committed to growing together and sharing the gains. As a 100% customer-owned bank, we’ve been operating for nearly 100 years, helping New Zealanders get ahead financially. We’re also a Certified B Corporation.Our team of 400 supports over 180,000 customers nationwide. We offer a full range of banking services, including home loans, savings, life insurance, and partnerships with Fisher Funds and IAG. Join Our Mission If you’re looking to make an impact, build a proud career, and value diversity and inclusion, we encourage you to apply. For questions, contact .#J-18808-Ljbffr